IndiGo Recruitment for Assistant Manager: IndiGo, one of India’s leading airlines, is inviting applications for the role of Assistant Manager. This is an excellent opportunity for individuals with strong communication and problem-solving skills to join a dynamic team at a prestigious organization.
About IndiGo
InterGlobe Aviation Ltd., known as IndiGo, is India’s largest low-cost airline, headquartered in Gurgaon, Haryana. With a ~57% market share in domestic aviation as of October 2022, IndiGo dominates the Indian skies with unmatched service and reliability. The airline is also recognized as the largest low-cost carrier in Asia in terms of fleet size and passengers carried. Having transported over 300 million passengers by November 2022, IndiGo continues to set industry benchmarks for performance and efficiency.
Roles & Responsibilities
As an Assistant Manager, you will:
- Provide Excellent Customer Service
- Handle complaints, queries, and suggestions from crew and OCC (Operations Control Center) staff.
- Ensure client-centric and successful resolution of tickets, requests, feedback, and queries within 48 hours SLA.
- Maintain Documentation
- Ensure all system/ticket documentation is accurate, up-to-date, and accessible to all involved parties.
- Document changes in system design or functionalities effectively.
- Collaboration and Communication
- Partner with different business groups to resolve issues and implement enhancements.
- Follow up on escalated tickets to ensure timely resolution.
- Process Improvement
- Study, evaluate, and redesign processes to improve crew support quality.
- Monitor service metrics and implement changes based on results.
- Team Support
- Assist management with departmental tasks and projects as delegated.
- Foster a transparent, helpful, and trustworthy image of ICare among clients.
- Compliance and Leadership
- Stay updated on the latest CAR (Civil Aviation Requirements) and DGCA (Directorate General of Civil Aviation) rules.
- Exhibit strong analytical, organizational, and leadership abilities.
Key Skills Required
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Organizational efficiency and attention to detail.
- Leadership capabilities with a collaborative mindset.
Salary Package
The estimated CTC (Cost to Company) is ₹7.2 LPA (as per Glassdoor).
How to Apply
To apply for the Assistant Manager position at IndiGo, Link Given Below:
Important Link
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| Official Website | Click Here |