If you’re passionate about enhancing customer experience and are looking for a fulfilling career, TVS Motor Company has an excellent opportunity for you as a Customer Success Manager. TVS, a leading motorcycle manufacturer based in Chennai, India, is seeking talented individuals to join their team and drive customer satisfaction across various touchpoints.
About TVS Motor Company
TVS Motor is one of India’s top motorcycle brands, selling over three million vehicles annually and producing more than four million bikes each year. Joining TVS Motor means working with a company dedicated to delivering a top-notch experience to its customers.
Customer Success Manager Role Overview
As a Customer Success Manager, you will be responsible for ensuring a positive and seamless experience for customers across multiple channels. Here’s a breakdown of your primary responsibilities:
- Social Media
- Respond promptly to customer questions and issues on social platforms.
- Strengthen the brand’s image and increase customer trust.
- Use analytics tools to understand feedback and make improvements.
- Implement strategies to boost engagement and satisfaction.
- Website
- Make the website intuitive and easy to use.
- Work with designers and developers to enhance site functionality.
- Use feedback to suggest site improvements and track performance metrics.
- Charging Stations
- Ensure the installation of home and public charging stations is smooth.
- Collaborate with the charging team for top-notch customer service.
- Quickly address and resolve any charging infrastructure issues.
- Call Center
- Train call center staff to provide better service.
- Analyze call center metrics to develop strategies for higher satisfaction.
- Ownership App
- Enhance the app’s usability to boost app store ratings.
- Gather feedback and share it with developers for app improvements.
- Implement new features to improve engagement and satisfaction.
- Sales Complaints
- Resolve customer complaints promptly.
- Work closely with the sales and support team to address issues.
Skills Needed
- Project Management: Handle multiple projects simultaneously.
- Digital Knowledge: Use digital tools to enhance social media, website, and charging experiences.
- Data Analysis: Interpret customer data to identify improvement areas.
- Teamwork & Leadership: Collaborate effectively with team members and guide them.
How to Apply
If you’re interested in this role, visit the official TVS Motor website and apply for the Customer Success Manager position. Don’t miss the chance to join a company committed to customer satisfaction and start making a real impact!
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