PhonePe New Job: PhonePe is a leading Indian digital payments and financial services company, based in Bengaluru, Karnataka. Founded in December 2015 by Sameer Nigam, Rahul Chari, and Burzin Engineer, PhonePe has grown rapidly, now serving over 500 million users and 3.7 million merchants, covering more than 99% of India’s postal codes. Beyond payments, PhonePe offers financial services like insurance, mutual funds, stock broking, and lending, along with tech initiatives like Pincode for hyperlocal shopping and Indus App Store, India’s first localized app store.
PhonePe Culture:
At PhonePe, we believe in empowering our employees to take charge of their work from day one. With a strong tech focus, we encourage innovation and the development of solutions that impact millions. If you’re passionate about technology, excited to work with some of the best minds in the industry, and eager to make a difference, PhonePe might be the right place for you!
About the Role: Customer Experience Specialist
As a Customer Experience Specialist, you will play a key role in helping our customers resolve their issues efficiently. Your main responsibility will be to improve customer experience by handling account and transaction-related queries and providing effective support.
Responsibilities:
- Put the customer first in every interaction, promptly resolving their issues.
- Handle queries related to PhonePe accounts and transactions.
- Switch between phone and data channels to provide effective support.
- Follow process guidelines to ensure quick resolution of issues.
- Build trust with customers through positive interactions.
- Meet daily and hourly productivity goals.
- Use internal resources to address customer issues efficiently.
- Escalate issues to relevant teams when necessary.
- Suggest improvements to make processes smoother.
- Educate customers on how to make the best use of PhonePe’s services.
Ideal Candidate Profile:
- Strong written and verbal communication skills.
- Quick learner and active listener.
- Excellent customer orientation, with the ability to adapt to different scenarios.
- Team player, open to feedback, flexible, and proactive.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in English and Hindi is required; additional South Indian languages are a plus.
- Must have completed graduation (10+2+3).
- 0-2 years of experience in a customer-facing role.
PhonePe New Job Benefits:
- Free lunch!
- 5-day workweek with rotational days off.
- Comprehensive insurance coverage, including medical, critical illness, accident, and life insurance.
- Wellness programs, including an Employee Assistance Program, onsite medical support, and an emergency support system.
- Parental support, including maternity and paternity benefits, adoption assistance, and day-care support.
- Relocation and mobility support for eligible roles.
- Retirement benefits, including provident fund, gratuity, and NPS.
- Additional perks like education assistance, car lease options, and salary advance policy.
Important Links
| Apply Now | Click Here |
| Official Website | Click Here |
Why Work at PhonePe?
PhonePe offers a rewarding work experience with creative freedom, career growth, and a supportive environment where you can take on various roles beyond your job description. For more insights, read more about PhonePe on their blog!
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