If you have experience in customer handling, logistics operations, or B2B client support, this role offers a strong opportunity to work with Amazon’s shipping and logistics network (ATS) and support D2C brands and small businesses across India.
About the Job
In this role, you will manage and grow relationships with key shipper accounts using Amazon’s trusted shipping network. The focus is on ensuring a smooth shipper experience, resolving operational issues, and supporting business growth through data-driven actions and coordination with internal teams.
What You Will Be Doing
You will act as a point of contact for shipper accounts, handle day-to-day operational queries, and ensure service quality is maintained. This role requires strong English communication, analytical thinking, and the ability to work in a fast-changing, customer-focused environment.
Also Read: Visas Immigration Services hiring Counselor Apply Now
Key Responsibilities
You will handle customer inquiries related to pickup schedules, delivery status, and shipment issues, investigate lost, damaged, or delayed packages, and perform root cause analysis (RCA) to improve service performance. You will coordinate with delivery partners and internal teams, manage pickup and delivery escalations, track shipments, and provide real-time updates to customers. You will also monitor key business parameters such as operations, claims, and receivables, and proactively escalate critical issues when required.
Skills & Experience Required
This role requires a Bachelor’s degree or relevant experience in communicating results to clients and stakeholders. You must be able to speak, read, and write fluent English and take instructions confidently in English. Experience in a customer-facing role, preferably in shipping, logistics, B2B operations, or SME support, is highly preferred. Working knowledge of Microsoft Office (Outlook, Word, Excel) and strong analytical and problem-solving skills are essential.
Who Can Apply
Any graduate or postgraduate can apply. Candidates with experience in logistics operations, customer service, claims handling, or RCA-based roles will have an advantage. You should be comfortable working in a dynamic environment with changing priorities.
Job Details
| Category | Information |
|---|---|
| Role | Operations / Customer Support (Shipper Experience) |
| Industry Type | Internet / Logistics |
| Department | Operations & Customer Experience |
| Employment Type | Full Time – Permanent |
| Role Category | Operations / Customer Service |
| Education | Any Graduate / Any Postgraduate |
Key Skills
Customer Service, Logistics Operations, Root Cause Analysis (RCA), Claims Management, MS Excel, Analytical Skills, Communication Skills, Shipper Management
About Amazon
Amazon is one of the world’s most customer-centric and technology-driven companies, operating one of the largest and most trusted logistics networks in India through Amazon Transportation Services (ATS). Amazon supports millions of sellers, D2C brands, and small businesses by enabling fast, reliable, and scalable shipping solutions. Working at Amazon means being part of a culture that values innovation, ownership, data-driven decision-making, and customer obsession, while offering long-term career growth and learning opportunities.