If you are looking for an opportunity in International Voice Process, Customer Support or UK Telecom Service Roles, this job offers attractive earnings, incentives and a fast-paced work environment. Candidates with strong English-speaking ability and customer handling confidence can grow quickly with performance-linked benefits.
About the Job
CogentHubCX.AI is hiring for Customer Service & Upselling (UK Telecom – Inbound Voice Process) at its Gurugram location. You will handle UK customers, resolve queries, assist with service issues and promote value-added offerings — perfect for those targeting Customer Support Jobs, BPO International Voice Careers or Telecom Process roles.
What You Will Be Working On
• Handling UK inbound voice calls professionally
• Providing support, query resolution and issue handling
• Identifying upselling opportunities and offering service upgrades
• Maintaining call quality standards and achieving conversion targets
• Delivering customer satisfaction through accurate communication
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Who Can Apply
Candidates must have good English communication skills and confidence in customer interaction. Both freshers and experienced applicants are welcome.
Work Schedule & Location
• Location: Sector 19, Udyog Vihar, Gurugram
• Shift Timing: Any 9-hour shift between 12:30 PM – 1:30 AM
• Working Days: 5 days/week with 2 rotational offs
• Facility: Home Drop available
Salary Structure
• Experienced Candidates: Up to 30% hike on last CTC (max ₹5 LPA) + incentives
• Freshers: ₹20,000 take-home + incentives
This makes it a strong role for individuals aiming for BPO Incentive Jobs, UK Customer Support Salary Packages or International Voice Process growth opportunities.
Employee Benefits & Work Environment
• International voice exposure
• Home drop facility
• Incentive earning potential
• Career progression in customer experience roles
Date of Joining
Joining Date: 15th December (Monday)
Number of Openings
Multiple positions
Job Details
| Category | Information |
|---|---|
| Role | Customer Service |
| Industry Type | BPM / BPO |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time – Permanent |
| Role Category | Customer Success, Service & Operations – Other |
Key Skills
Customer Service • English Communication • International Voice Process • UK Telecom Support • Upselling • Inbound Calling • BPO Operations • Customer Handling