If you have experience in customer relationship management and are comfortable working with Excel and customer records, this role offers a stable opportunity to build a career in customer success and service operations within the automobile sector.
About the Job
The company is hiring a Customer Success / Service Operations Executive to manage customer relationships, handle service-related concerns, and ensure accurate documentation. The role focuses on delivering a positive customer experience while maintaining operational efficiency.
Role Overview
In this position, you will act as a key point of contact for customers, ensuring smooth communication, timely resolution of complaints, and proper record maintenance. Strong interpersonal skills and attention to detail are essential for success in this role.
Key Responsibilities
You will manage customer relationships through clear and effective communication, ensuring customers feel heard and supported. Handling customer complaints with empathy and professionalism and resolving issues within defined timelines will be a core responsibility.
You will maintain accurate customer records and reports using Excel, ensuring data is updated and well-organized. Supporting internal teams with customer-related information and ensuring service standards are met will also be part of your role.
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Skills & Requirements
Candidates should have experience in customer relationship management and be proficient in MS Excel. Good communication skills, problem-solving ability, and a customer-focused mindset are required. Prior exposure to customer service or operations roles will be an advantage.
Education
UG: Any Graduate
Job Details
| Category | Information |
|---|---|
| Role | Customer Success / Service Operations |
| Industry Type | Automobile |
| Department | Customer Success, Service & Operations |
| Employment Type | Full Time – Permanent |
| Role Category | Customer Success, Service & Operations |
About Tata Motors
Tata Motors is one of India’s leading automobile manufacturers and a flagship company of the Tata Group. With a strong presence in passenger vehicles, commercial vehicles, and electric mobility, Tata Motors is known for its focus on innovation, quality, and customer trust. The company offers professionals a structured work environment, strong ethical values, and long-term career growth opportunities across operations, service, and customer experience functions.